FAQs

Frequently Asked Questions

Expert Answers • Global Transparency

Purity & Ingredients
What is the source of your Shilajit?
Our Shilajit is wild-harvested at 16,000+ ft in the Himalayan mountains. It is purified through cold-extraction to maintain its natural mineral profile.
Are the gummies lab-tested?
Yes. Every batch undergoes 3rd-party ISO-certified testing for heavy metals and purity. We maintain the highest safety standards for all our products.
Shipping & Orders
How long does shipping take?
We ship globally using a Monday–Friday schedule. Total delivery time (handling + transit) for the USA, UK, CA, AU, and NZ is 8–15 Business Days.
What currency are the prices in?
To ensure global consistency, all transactions and shipping rates are processed in USD.
Where do you ship from?
We are based in Queensland, Australia, and utilize a global logistics network to dispatch fresh stock to our international customers.
Returns & Refunds
What is your return policy?
We offer a 30-Day Himalayan Promise. If you aren't satisfied, you can return your product within 30 days for a full refund (limited to 2 opened bottles).
How do I contact support for a return?
Please email our concierge at help.himalayagummies@gmail.com with your order number to begin the process.